CISO Nordics Summit | Nov. 18, 2021 | Copenhagen, Denmark



DevOps for the Contact Centre: Optimising CX at Every Stage

Thought Leadership - 12:10 pm - 12:30 pm

New and improved customer experiences make up the central driving force of digital transformation initiatives for leading organisations, with contact centre technology at the core of every interaction. Shifting to a DevOps methodology has enabled many businesses to innovate quickly and assure quality. However, implementing DevOps in the contact centre brings its own unique set of challenges. Join this session to gain valuable insights and real world examples from leading brands across the globe. 

You'll learn: 

  • How DevOps accelerates innovation and ensures quality throughout the release cycle 
  • Special considerations for applying DevOps to contact centre systems 
  • How automating routine tasks, like testing, helps assure quality and enable continuous deployment

Presented by:

George Smith, Director, Channels & Alliances EMEA, Cyara View details


Sponsored by:

Cyara View details